Cancel verizon contract before contract end date

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Get up to $540 when you bring your own phone. Or get iPhone 15 on us. Online only. No trade-in req'd. Buy | Details

Bring your own device: Receive up to $540 promo credit ($360 on postpaid Unlimited Plus or $540 on Unlimited Ultimate) when you add a new smartphone line with your own 4G/5G smartphone. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Offer may not be combined with other offers. Limited time offer.

iPhone: $829.99 (128 GB only) device payment or full retail purchase w/new or upgrade smartphone line on Unlimited Ultimate plan (min. $90/mo w/Auto Pay (+taxes/fees) for 36 mos) req’d. Less $830 trade-in/promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. For upgrades, phone must be active on account for 60 days prior to trade in. Trade-in terms apply.

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• Introduction
• How to disconnect a line or close your Verizon mobile account
• Special circumstances for disconnecting lines or closing a mobile service account
• How we manage disconnected phone numbers
• What to know about your bill after canceling your mobile service
• Changed your mind? Canceling your pending request to disconnect.

Page contents

Learn how to disconnect a Verizon mobile line or close your entire Verizon mobile account. Find out what to expect on your bill after you discontinue service or move a number to another carrier.

Visit our Return Policy to learn about returning mobile devices within 30 days of purchase.

For information about discontinuing other Verizon services, visit our 5G Home Internet, LTE Home Internet, Prepaid mobile service or Fios home internet pages.

How to disconnect a line or close your Verizon mobile account

Here's how the Account Owner or Account Manager can disconnect one or more lines or close your Verizon service account.

Move a line to another carrier and keep your Verizon account open

To learn how to move a line to another carrier while keeping your Verizon account open, visit our Move your mobile number to another carrier FAQs. The new carrier will contact Verizon, transfer your number and disconnect your line.

Move all your numbers to another carrier and close your Verizon account

When moving all of your numbers to another carrier, don’t close your Verizon account too early. Your Verizon account must stay open until the last line is moved and your final bill is issued.

After the new carrier connects the same phone number(s) you moved to their network, your Verizon account closes automatically. You don't need to contact us.

Important: If you change carriers and get new, different mobile numbers, you must close your Verizon account. The account won’t close automatically.

Note: Your final bill will include any applicable outstanding device balance, if it hasn't already been paid separately. You can pay off device balances from your Device Overview in My Verizon.

Disconnect a line without moving it to another carrier and keep your Verizon account open

• Call Customer Service before disconnecting to see if you qualify for additional offers. We'll need the Account Owner's name, phone number and Account PIN or last 4 digits of the Account Owner's SSN.
• Visit our disconnect page in My Verizon to see which lines you can disconnect online.
• Sign into My Verizon. Choose Chat with us. (In the My Verizon app tap the "snowflake" icon.)
  • Type "Cancel" into the Ask a question box.
  • Follow the prompts to disconnect a line or choose to chat with a live agent.

  Close your Verizon account without moving any lines or services to another carrier

  To close your entire account, you can either:

  • Call Customer Service before disconnecting to see if you qualify for additional offers. We'll need the Account Owner's name and phone number and Account PIN or last 4 digits of the Account Owner's SSN.
  • Visit our disconnect page in My Verizon:
    • Select and disconnect each Account Member and Account Manager line.
    • Disconnect the Account Owner line last.

    Important: You must pay off any outstanding Device Payment balances before disconnecting the associated lines.