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Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.
Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.
Please be advised our Saving rates have been updated. To view our current rates please click here.
Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.
Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.
Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.
We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.
Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3. Please click here to view the full document.
Holiday Banking Hours:
Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.
We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.
Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.
Please be aware that we will be carrying out work on our technology systems from 6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend. All services are expected to resume as normal on Monday, 9 October.
Butterfield will be closed on Monday, 2 September 2024, for the Labour Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.
Our Banking Centres will re-open on Tuesday, 3 September 2024, from 9:00 a.m. - 4:00 p.m.
Butterfield will be closed on Monday, 17 June 2024 for the King’s Birthday public holiday. To access your accounts, please use Butterfield Online and our ATM network.
Our Banking Centres will re-open on Tuesday, 18 May 2024 from 9:00 a.m. - 4:00 p.m.
Update on Saturday Banking: We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.
Update on Saturday Banking: Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.
Hurricane Lee Advisory: Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.
The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m.
We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.
Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m. as part of a scheduled systems update.
Our Island Saver Instant Access account now has a reduced minimum of £10,000. Click here for more details
Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedule here.
Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below.
Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below.
We have recently updated our CAD settlement details which can be viewed here.
Rooted in the local communities we serve, and backed by an international network, we offer a full-service experience that feels curated and comfortable for each of our clients and advisers - and have done for more than 160 years.
Protect And Grow Your Wealth Butterfield in the Cayman Islands Local UpdatesCurrent promotions and updates..
We are pleased to advise that the update to our banking systems has been completed. To learn about some of the changes to Butterfield Online, browse a list of frequently asked questions, and download the new app.
Add your Butterfield card to the Google Wallet™ app and enjoy fast and secure cashless payments with your Android phone.
Please select an account that is best for you; complete the application and visit our office at 12 Albert Panton Street in George Town when you arrive. New account application
We deliver bespoke lending, saving and spending solutions for personal, corporate and private clients.
We offer access to a wide range of structures and solutions for the growth, protection and transfer of assets.
We want to make sure we are using the right information to contact you. If you have recently got a new e-mail address, mobile number or moved house, please let us know so we can better serve you with relevant Butterfield information and updates.
You can update us via Butterfield Online using your secure mailbox. This can be completed by navigating to your mailbox upon signing in. Click ‘Compose Message’ and select the first option from the drop-down category. Please include your account number as part of your submission:
Alternatively, you can complete this process in-person by visiting one of our Banking Centres.
We’re here to help. Our client services team can be reached at +1 (345) 949 7055 or info.cayman@butterfieldgroup.com from Monday to Friday from 8:00 a.m. to 5:30 p.m. with the exception of public holidays.
Remember, Butterfield will never ask you to provide any personal information such as login credentials, PINs or one-time security codes over e-mail or via an SMS. Visit the Security & Fraud section of our website for more tips on how to protect your accounts.
Please be advised that effective 1 August 2023, Butterfield will no longer offer cheque encashment services to non-Butterfield clients.
If you would like to open a Butterfield Bank account, you can do so at any of our Banking Centres (via our Client Services Help Desk). Navigate to the Personal Banking tab for further details on the account opening process and to find related application forms.
Thank you for your co-operation.
In step with the recent reduction in the US Federal Funds Rate, Butterfield’s US and CI dollar prime rates for residential mortgages, consumer loans and corporate loans will decrease by 0.50% to 8.00% effective September 20, 2024.
Auto Rental Insurance to be removed
Please be advised that effective 1 October 2021, Visa will discontinue Auto Rental Insurance 1 as a benefit for the Butterfield British Airways --> Visa Platinum card. Visa will introduce new benefits in the future, at which time we will advise.
Cardholders who have used their Butterfield British Airways --> Visa Platinum card to rent at eligible auto rentals starting on or before 30 September 2021 will be covered by the current benefit. Auto rentals starting on or after 1 October 2021 will not be covered.
Additionally, effective 1 October 2021 a Travel Certificate 2 must be generated prior to a trip in order for it to be covered under International Emergency Medical Services. An Extended Warranty certificate 2 is also mandatory prior to opening a claim. These certificates can be generated through the Visa Benefits Portal at visa.com.
We apologise for any inconvenience this may cause.
1 Insurance is provided by AIG Insurance Co. Clients shall check the terms and conditions of each benefit to see applicable coverages for each card.
2 Generation of the Travel and Extended Guarantee certificates has been an existing mandate for Brazil since 2017, based on local regulations.
Body Updated Standard Settlement Instructions for Incoming New Zealand Dollar (NZD) Wire Payments to Butterfield. View International Money Transfers for more details.
Updated Standard Settlement Instructions for Incoming Australian Dollar (AUD) Wire Payments to Butterfield. View International Money Transfersfor more details.
The global financial industry, including Butterfield is preparing to transition away from a key benchmark interest rate – the London Interbank Offered Rate, or LIBOR – to new alternative reference rates. Regulators have called for LIBOR to be replaced, with a transition period continuing in 2022, thereby allowing Butterfield time to engage with customers, who have credit / loan agreements that incorporate adjustable interest rates and LIBOR referenced as a benchmark.
Whilst the global LIBOR transition is an evolving process, Butterfield’s immediate response is to provide awareness of this process and thereafter ensure a smooth transition for customers. Therefore Butterfield has been orderly transitioning customers to alternate reference rates and these actions will continue for the remainder of transition period. Customer credit agreements are being reviewed to determine any requirement for amended contract language to incorporate a replacement rate.
Butterfield will be proactively contacting customers during the transition period to discuss the relevant approach. Importantly the Bank will be guided by industry language and regulatory standards to ensure customer consistency and fairness with the approach adopted.
To minimise future impact and disruption, Butterfield will no longer issue any new Credit Agreements that use LIBOR as a sole reference interest rate.
Should our customers have any questions regarding LIBOR transition or Credit Agreements, they should contact their Relationship Manager or the Client Services Team to discuss.
